Privacy Policy
Terminal eSIM LLC
Effective Date: August 14, 2025
1. Introduction
This Privacy Policy describes how Terminal eSIM LLC collects, uses, shares, and protects your personal information when using our Website and App.2. Data Controller
Terminal eSIM LLC 30 N Gould St, Ste R Sheridan, WY 82801 USA Email: [email protected]3. Data We Collect
Personal Identifiers: Name, email, phone, billing address. Account Data: Username, password. Payment Data: Collected and processed by secure third-party providers; we do not store full payment card details. Device Data: Model, OS version, identifiers. Location Data: For eSIM activation, if enabled. Usage Data: Website visits, in-app actions, referring URLs. Cookies: Used on the Website for functionality and analytics.4. How We Use Data
To provide and manage Services, process payments, deliver customer support, improve features, and comply with legal obligations.5. Sharing of Data
We may share data with: Service providers (hosting, payments, analytics). Telecom partners (for activation). Legal authorities (when required). We do not sell your personal data.6. Data Retention & Deletion
We keep your personal data only for as long as it is reasonably necessary to: Provide and maintain the Services you requested. Comply with legal, accounting, tax, or regulatory requirements. Resolve disputes and enforce our agreements. When personal data is no longer needed for these purposes, we will securely delete it or anonymize it so it can no longer identify you. You may request deletion of your personal data at any time by emailing [email protected] or using the in-app account deletion option (if available). We will confirm receipt of your request and complete deletion within the timeframe required by applicable law (generally 30 days for GDPR and 45 days for CCPA/CPRA). Some information may be retained if necessary to comply with our legal obligations, resolve disputes, prevent fraud or abuse, or enforce our agreements. If you delete your account, certain data (such as aggregated usage statistics that do not identify you) may be retained for analytical and business purposes.7. Your Rights
Depending on where you live, you may have specific rights under privacy laws such as the General Data Protection Regulation (GDPR) (for users in the European Economic Area, UK, and Switzerland) and the California Consumer Privacy Act (CCPA/CPRA) (for California residents). We honor these rights wherever possible. 7.1 GDPR Rights (EEA, UK, Switzerland) If you are located in the EEA, UK, or Switzerland, you have the right to: Access – Request a copy of the personal data we hold about you. Rectification – Ask us to correct inaccurate or incomplete data. Erasure (“Right to be Forgotten”) – Request deletion of your data when it’s no longer needed or you withdraw consent. Restriction – Ask us to limit how we process your data in certain situations. Portability – Receive your data in a structured, commonly used format, or have us transfer it to another controller. Object – Object to certain processing, including direct marketing. Withdraw Consent – If processing is based on consent, you may withdraw it at any time. Legal Bases for Processing: We process your personal data based on (a) contract necessity, (b) your consent, (c) compliance with legal obligations, or (d) our legitimate interests that do not override your rights. 7.2 CCPA/CPRA Rights (California Residents) If you are a California resident, you have the right to: Know – Request disclosure of the categories and specific pieces of personal information we have collected, used, or shared in the past 12 months. Delete – Ask us to delete your personal information, subject to certain exceptions. Correct – Request correction of inaccurate personal information. Opt Out of Sale or Sharing – We do not “sell” personal data as defined by CCPA. If this changes, we will provide a clear opt-out mechanism. Limit Use of Sensitive Personal Information – Restrict how we use sensitive data (if applicable). Other U.S. State Privacy Rights: If you reside in a U.S. state with a privacy law that gives you rights similar to those in California (such as Colorado, Connecticut, Utah, or Virginia), we extend those rights to you as described in this Privacy Policy. You can exercise them by contacting us at [email protected]. 7.3 Exercising Your Rights (All Users) How to Submit a Request – Email us at [email protected] with “Privacy Request” in the subject line. Please specify the right(s) you want to exercise. Verification – For security, we may verify your identity before processing a request. Response Time – We will respond within the time required by applicable law (generally within 30 days for GDPR, 45 days for CCPA). Authorized Agents – California residents may designate an authorized agent to make requests on their behalf by providing written authorization. We will not discriminate against you for exercising your privacy rights. Contact us at [email protected] to exercise rights.8. Account Deletion
Delete accounts in-app or by emailing [email protected]. Requests are processed within 30 days.9. Children’s Privacy
We do not target or knowingly collect data from children under 13. If we learn that a child under this age has provided personal information, we will delete it promptly. If you believe your child has provided personal information to us, please contact us at [email protected].10. Security Measures
We use administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption in transit, secure server hosting, firewalls, access controls, and regular security reviews. While we take reasonable steps to safeguard your information, no system or method of transmission over the internet is completely secure, and we cannot guarantee absolute security.11. International Transfers
Because we operate globally, your personal information may be transferred to and processed in countries other than your own, including the United States. These locations may have different data protection laws than your country of residence. When transferring personal information from the European Economic Area, UK, or Switzerland to countries not deemed to have adequate data protection, we use approved legal mechanisms such as the European Commission’s Standard Contractual Clauses. Regardless of where your information is processed, we will protect it as described in this Privacy Policy.12. Changes to this Policy
We may revise this Policy; updates will be posted here with the new effective date.13. Contact Us
Privacy Officer – Terminal eSIM LLC 30 N Gould St, Ste R Sheridan, WY 82801 USA Email: [email protected]