Help Center

Welcome to our Help Center.
where you'll find all the essential guidance and answers to your eSIM questions..
We're here to make your experience quick, easy, and hassle-free!

Let's make it easy

iOS

  1. Get your carrier’s eSIM activation QR code: Contact your network carrier and request an eSIM activation QR code. They should provide this via email or a physical card.

  2. Open your iPhone’s camera: Tap on the camera icon to open your camera app.

  3. Scan the QR code: Point your iPhone’s camera at the QR code provided by your carrier and it will automatically scan the code.

  4. Follow the prompts: A set of instructions will appear on your screen. Follow these steps to install your eSIM.

  5. Complete the installation: If a message appears saying ‘Carrier Cellular Plan Ready to Be Installed’, tap on it. Then go to Settings, find the message ‘Carrier Cellular Plan Ready’, and tap on it to complete the installation

Android

  1. Go to Settings: Swipe up from your home screen to access your apps, then tap on the ‘Settings’ icon.

  2. Tap on ‘Network & Internet’: Scroll down until you find this option and tap on it.

  3. Select ‘Mobile Network’: This should be one of the first options in the ‘Network & Internet’ menu.

  4. Choose ‘Download a SIM’ or ‘eSIM Manager’: Depending on your device, you may see one of these options. Tap on it.

  5. Follow the prompts: You’ll be guided through the rest of the setup process. Follow the instructions on your screen to complete the eSIM setup

Troubleshooting Tips

  • QR code not scanning? Double-check that your camera lens is clean and aligned with the QR code. Adjust lighting if needed.
  • eSIM activation fails? Restart your device and try again. If the issue persists, contact your carrier’s support team for assistance.
  • No eSIM option in your settings? This could indicate that your device doesn’t support eSIM or that it needs a software update. Check with your manufacturer.

By following these instructions, you should be able to activate your eSIM quickly and efficiently.



Aenean leo ligulaconsequat vitae, eleifend acer neque sed ipsum. Nam quam nunc, blandit vel, tempus.