Help Center
Welcome to our Help Center.
where you'll find all the essential guidance and answers to your eSIM questions..
We're here to make your experience quick, easy, and hassle-free!
Let's make it easy
iOS
Get your carrier’s eSIM activation QR code: Contact your network carrier and request an eSIM activation QR code. They should provide this via email or a physical card.
Open your iPhone’s camera: Tap on the camera icon to open your camera app.
Scan the QR code: Point your iPhone’s camera at the QR code provided by your carrier and it will automatically scan the code.
Follow the prompts: A set of instructions will appear on your screen. Follow these steps to install your eSIM.
Complete the installation: If a message appears saying ‘Carrier Cellular Plan Ready to Be Installed’, tap on it. Then go to Settings, find the message ‘Carrier Cellular Plan Ready’, and tap on it to complete the installation
Android
Go to Settings: Swipe up from your home screen to access your apps, then tap on the ‘Settings’ icon.
Tap on ‘Network & Internet’: Scroll down until you find this option and tap on it.
Select ‘Mobile Network’: This should be one of the first options in the ‘Network & Internet’ menu.
Choose ‘Download a SIM’ or ‘eSIM Manager’: Depending on your device, you may see one of these options. Tap on it.
Follow the prompts: You’ll be guided through the rest of the setup process. Follow the instructions on your screen to complete the eSIM setup
Troubleshooting Tips
- QR code not scanning? Double-check that your camera lens is clean and aligned with the QR code. Adjust lighting if needed.
- eSIM activation fails? Restart your device and try again. If the issue persists, contact your carrier’s support team for assistance.
- No eSIM option in your settings? This could indicate that your device doesn’t support eSIM or that it needs a software update. Check with your manufacturer.
By following these instructions, you should be able to activate your eSIM quickly and efficiently.
iOS
- iPhone XR
- iPhone XS / XS Max
- iPhone 11 / 11 Pro / 11 Pro Max
- iPhone SE 2 (2020)
- iPhone 12 / 12 Mini / 12 Pro / 12 Pro Max
- iPhone 13 / 13 Mini/ 13 Pro/ 13 Pro Max
- iPhone SE 3 (2022)
- iPhone 14 / 14 Plus / 14 Pro / 14 Pro Max
- iPhone 15 / 15 Plus / 15 Pro / 15 Pro Max
- iPhone 16
- iPhone 16 Plus
- iPhone 16 Pro
- iPhone 16 Pro Max
- iPad (from 7th generation)
- iPad Air (from 3rd generation)
- iPad Pro, 11-inch (from 1st generation)
- iPad Pro 12.9-inch (from 3rd generation)
- iPad Mini (from 5th generation)
Android
- Galaxy A55 5G*
- Galaxy A54 5G*
- Galaxy A35 5G*
- Galaxy A23 5G*
- Galaxy Z Flip
- Galaxy Z Flip 5G
- Galaxy Z Flip 3 5G
- Galaxy Z Flip 4
- Galaxy Z Flip 5
- Galaxy Z Flip6
- Galaxy Z Fold
- Galaxy Z Fold 2 5G
- Galaxy Z Fold 3
- Galaxy Z Fold 4
- Galaxy Z Fold 5
- Galaxy Z Fold 6
- Galaxy Note 20
- Galaxy Note 20 5G
- Galaxy Note 20 Ultra
- Galaxy Note 20 Ultra 5G
- Galaxy S20
- Galaxy S20 5G
- Galaxy S20+
- Galaxy S20+ 5G
- Galaxy S20 Ultra
- Galaxy S20 Ultra 5G
- Galaxy S21 5G
- Galaxy S21+ 5G
- Galaxy S21 Ultra 5G
- Galaxy S22 5G
- Galaxy S22+ 5G
- Galaxy S22 Ultra 5G
- Galaxy S23
- Galaxy S23 5G
- Galaxy S23 FE
- Galaxy S23+
- Galaxy S23 Ultra
- Galaxy S24
- Galaxy S24+
- Galaxy S24 Ultra
- Galaxy S24 FE
- Galaxy S25 Slim
- Galaxy S25 Ultra
- Galaxy Fold
- Pixel 9
- Pixel 9a
- Pixel 9 Pro
- Pixel 9 Pro XL
- Pixel 9 Pro Fold
- Pixel 8
- Pixel 8a
- Pixel 8 Pro
- Pixel 7
- Pixel 7a
- Pixel 7 Pro
- Pixel 6
- Pixel 6a
- Pixel 6 Pro
- Pixel 5
- Pixel 5a
- Pixel 5a 5G
- Pixel 4
- Pixel 4a
- Pixel 4a 5G
- Pixel 4 XL
- Pixel 3
- Pixel 3a
- Pixel 3 XL
- Pixel 3a XL
- Pixel 2
- Pixel 2 XL
- Pixel Fold
- OPPO Find X3 Pro
- Find N2 Flip
- OPPO Reno 5A
- OPPO Reno 6 Pro 5G
- OPPO Reno 9A
- OPPO Find X5 / X5 Pro
- OPPO A55s 5G
- Sony Xperia 10 III Lite / 10 IV
- Xperia 10V
- Xperia 1 IV
- Sony Xperia 5 IV / 1 V
- Sony Xperia Ace III
- Xiaomi 12T Pro
- Xiaomi 13
- Xiaomi 13 Lite / 13 Pro / 13T Pro
- Motorola Razr 2019
- Motorola Razr 5G
- Motorola Razr 40 / 40 Ultra
- Motorola Razr+
- Motorola Edge+
- Motorola Edge 40 / 40 Pro
- Motorola G52J 5G / 5G Ⅱ
- Motorola G53J 5G
- Sharp AQUOS sense4 lite
- Sharp AQUOS Sense6s
- AQUOS sense 7 / 7plus
- Sharp AQUOS Wish
- AQUOS wish 2 SHG08
- AQUOS wish3
- AQUOS zero 6
- Sharp AQUOS sense4 lite
- Sharp AQUOS Sense6s
- AQUOS sense 7 / 7plus
- Sharp AQUOS Wish
- AQUOS wish 2 SHG08
- AQUOS wish3
- AQUOS zero 6
- Rakuten Mini
- Rakuten Big-S
- Rakuten Big
- Rakuten Hand
- Rakuten Hand 5G
- Surface Pro X
- Honor Magic 4 Pro
- Honor Magic 5 Pro
- Honor 90
- Honor X8
- HAMMER Blade 3
- HAMMER Explorer PRO
- HAMMER Blade 5G
- Nokia XR21
- Nokia X30
- Nokia G60 5G
- Vivo X90 Pro
- Vivo V29 Lite 5G (eSIM Supported only in Europe)
- Nuu Mobile X5
- Gemini PDA 4G+Wi-Fi
- Fairphone 4
- Fairphone 5
An eSIM, or embedded SIM, is a digital SIM card that allows you to activate a cellular plan from your carrier without needing a physical SIM card. It works by downloading the carrier’s profile directly onto your device, making it easy to switch between different plans or carriers without having to replace any hardware. With eSIM, you enjoy the flexibility of managing multiple numbers on one device and the convenience of setting up your phone anywhere, anytime.

What is an eSIM?
An eSIM is a digital SIM card that allows you to activate a mobile number from your network provider without having to use a physical SIM.
How does an eSIM work?
An eSIM works just like a physical SIM card but instead of being a physical piece of plastic, it’s embedded in your device. You can download your network carrier’s profile onto the eSIM.
Can I have multiple plans on my eSIM?
Yes, eSIM technology can hold more than one plan at a time. This feature could be, useful for those who travel often or have separate work and personal numbers
What devices support eSIM?
Many modern smartphones, smartwatches, and tablets support eSIM, including certain models of the iPhone, Google Pixel, Samsung Galaxy, and Apple Watch.
Can I switch back to a physical SIM
after using an eSIM?
Yes, you can switch back to a physical SIM card after using an eSIM. Just make sure to contact your service provider to ensure a smooth transition.
How do I set up an eSIM?
The setup process varies by device and carrier.
Generally, it involves scanning a QR code provided by your carrier or manually entering information into your device’s settings
How do I switch to an eSIM with Terminal E-Sim?
Switching to an eSIM with Terminal E-Sim is simple. Just browse through our list of eSIM plans, find one that suits your needs, and follow the instructions to activate your eSIM.
Can I compare eSIM packages on Terminal E-Sim?
Yes, Terminal E-Sim allows you to compare eSIM packages from various providers, helping you find the best fit for your needs.
Do you offer support if I have issues with my eSIM?
Yes, we offer support for any issues you might encounter while using our platform. You can contact us via email at [email protected].
How often do you update the information on Terminal E-Sim?
Our team is dedicated to providing the most up-to-date information. We are continuously updating our platform with the latest trends, news, and information about eSIM technology
What is your privacy policy?
At Terminal E-Sim, we value your privacy. We have a comprehensive privacy policy in place that outlines how we handle your data. You can read it here.
Can I use eSIM on any network?
Not all networks support eSIM yet. It’s best to check with your network provider if they offer eSIM services.