Help Center
Welcome to our Help Center.
where you'll find all the essential guidance and answers to your eSIM questions..
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iOS
Get your carrier’s eSIM activation QR code: Contact your network carrier and request an eSIM activation QR code. They should provide this via email or a physical card.
Open your iPhone’s camera: Tap on the camera icon to open your camera app.
Scan the QR code: Point your iPhone’s camera at the QR code provided by your carrier and it will automatically scan the code.
Follow the prompts: A set of instructions will appear on your screen. Follow these steps to install your eSIM.
Complete the installation: If a message appears saying ‘Carrier Cellular Plan Ready to Be Installed’, tap on it. Then go to Settings, find the message ‘Carrier Cellular Plan Ready’, and tap on it to complete the installation
Android
Go to Settings: Swipe up from your home screen to access your apps, then tap on the ‘Settings’ icon.
Tap on ‘Network & Internet’: Scroll down until you find this option and tap on it.
Select ‘Mobile Network’: This should be one of the first options in the ‘Network & Internet’ menu.
Choose ‘Download a SIM’ or ‘eSIM Manager’: Depending on your device, you may see one of these options. Tap on it.
Follow the prompts: You’ll be guided through the rest of the setup process. Follow the instructions on your screen to complete the eSIM setup
What is an eSIM?