Terms of Use

Effective Date: July 31, 2025

Welcome to Terminal eSIM, a global eSIM provider offering digital connectivity through both our mobile application and website. We operate as a white label brand, partnering with licensed telecom providers to deliver reliable, worldwide eSIM data plans.

By accessing or using any part of our services, including our website, mobile app, or any related features, you agree to these Terms of Use. Please read them carefully.

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1. About Us

Terminal eSIM LLC is a registered company based in Wyoming, United States, offering eSIM-based data solutions for travelers and remote users. Services are provided via our branded web and mobile platforms.

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2. Eligibility

You must be at least 18 years old to use our services. By using them, you confirm that you are legally able to enter into this agreement.

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3. Device Compatibility

Users are responsible for ensuring their devices are eSIM-compatible and unlocked. No refunds will be issued for device incompatibility.

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4. Services Offered

– We provide prepaid eSIM data plans through partnerships with global telecom networks.
– Each eSIM is intended for data use only, unless otherwise specified.

– Our app and website allow you to purchase, install, and manage your eSIMs.

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5. Activation & Usage

– Most plans activate upon first connection to a supported network.
– Users may select a future activation date during purchase, where supported.
– Plans are non-transferable once activated.

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6. Payments & Refund Policy

– Payments are securely processed via Stripe or other approved providers.
– Refunds are granted only if:
– There is a verified technical failure preventing eSIM installation.
– No data was used and support was contacted promptly.
– No refunds for:
– Device incompatibility
– Installation errors
– Change of travel plans

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7. Fair Use & Prohibited Activities

Use of our services must be lawful and personal. Reselling or automated misuse is strictly prohibited. Excessive or suspicious activity may result in service limitation or suspension.

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8. Privacy

We collect and process personal data as described in our [Privacy Policy](https://terminalesim.com/privacy-policy/), in compliance with applicable data protection laws.

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9. Limitation of Liability

Terminal eSIM LLC shall not be liable for:
– Network availability or performance issues
– Incompatible or locked devices
– Indirect or consequential damages from service use

Our total liability is limited to the amount paid for the specific eSIM plan.

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10. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States. Any disputes shall be resolved in the appropriate courts located in Wyoming.

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11. Contact

Terminal eSIM LLC
Wyoming, USA
Email: [email protected]